Refund policy

Last updated: 31 August 2026

DIGITAL PRODUCTS

Purrfect Pages Studio sells digital products only. No physical product will be shipped.

Because digital files can be accessed or downloaded immediately after purchase, they cannot be physically returned. However, this does not limit any mandatory consumer rights that apply under Croatian, European Union or other applicable consumer protection law.

CANCELLATION AND WITHDRAWAL REQUESTS

To exercise a right of withdrawal where it applies, or to request cancellation before delivery of the digital content has begun, use the “Withdrawal & Cancellation Request” link in the footer of our store and sign in with the email address used for your order. You may also send us an unequivocal statement by email at PixelsandPages@outlook.com.

Please include your full name, order number, the email address used for the purchase and a clear statement that you wish to withdraw from the contract.

You may use the model withdrawal form provided below, but its use is not mandatory. We will confirm receipt of your request by email without undue delay.

Submitting a request does not automatically mean that a refund has been approved. Each request will be reviewed in accordance with this policy and applicable consumer law.

EUROPEAN UNION RIGHT OF WITHDRAWAL

Consumers in the European Union generally have 14 days from the date the contract is concluded to withdraw from a distance contract.

For digital content that is not supplied on a tangible medium, the right of withdrawal is lost only when:

  • the consumer has expressly requested and consented to the immediate supply of the digital content before the end of the 14-day withdrawal period;
  • the consumer has acknowledged that beginning the supply will result in the loss of the right of withdrawal; and
  • the consumer has received confirmation of the concluded contract, including confirmation of the prior express consent and acknowledgement, on a durable medium.

Where all of these conditions have been met and access to or downloading of the digital content has begun, a refund for a simple change of mind is not available.

If these legal conditions have not been met, the consumer retains any withdrawal rights provided by applicable law.

DEFECTIVE, INCOMPLETE OR INCORRECT DIGITAL FILES

Please contact us if:

  • the download link does not work or was not delivered;

  • the file is corrupted or cannot be opened using the software and device described on the product page;

  • the purchased file is incomplete;

  • the digital product is materially different from its description; or

  • you received the wrong digital product.

We will first attempt to resolve the issue by providing technical assistance, a corrected file, a replacement download or another remedy appropriate to the circumstances.

Where the digital content is not in conformity with the contract, customers remain entitled to all remedies required by applicable consumer protection law, which may include bringing the content into conformity, a proportionate price reduction or termination of the contract and a refund.

DUPLICATE PURCHASES OR CHARGES

If you accidentally purchase the same digital product more than once or are charged more than once for the same order, please contact us. After verification, the duplicate purchase or charge will be refunded.

COMPATIBILITY AND PRODUCT REQUIREMENTS

Before purchasing, please review the product description and any stated file format, software, device and compatibility requirements.

A refund might not be available when a product functions as described but the customer:

  • does not have the required compatible software or device;

  • changes their mind after accessing or downloading the file; or

  • expected a feature that was not included in the product description.

This does not affect the customer’s rights where compatibility information was missing, unclear or incorrect, or where the product does not function as described.

EXCHANGES

Digital products cannot be physically exchanged. If you purchased the wrong product and have not accessed or downloaded it, contact us as soon as possible and we will review the circumstances.

HOW TO CONTACT US

To request assistance, exercise a withdrawal right where applicable, or ask for a refund, email:

PixelsandPages@outlook.com

Please include your name, order number, the email address used for the purchase and a short description of the issue.

REFUND PROCESSING

If a refund is approved or legally required, it will be issued to the original payment method without undue delay and within any deadline required by applicable law.

After we issue a refund, the customer’s bank, card provider or payment service may require additional processing time before the funds appear in the customer’s account.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To:

PIXELS & PAGES, vl. Lidija Kuhar, Umag, Zambratija, Dolinska ulica 28B

Email: PixelsandPages@outlook.com

I/We hereby give notice that I/we withdraw from the contract for the supply of the following digital content:

Product:

Order number:

Date ordered:

Name of consumer(s):

Address of consumer(s):

Email address used for the purchase:

Date:

Signature of consumer(s) (only if this form is submitted on paper):

STATUTORY RIGHTS

Nothing in this policy excludes, restricts or replaces any mandatory consumer rights that cannot lawfully be waived.